Empathic AI to serve human well-being
I received a link from a friend recently. He is a top developer and helped build the live internet bidding platform.
The message was accompanied with the words, 'well that's the end of call centres'. He is referring to one of many new AI offerings becoming available on the market. This is one you have just got to try:
Where this service is slightly uncanny is that it promotes itself as an AI alternative to human responses by being empathetic.
Try it! The results are amazing.
They have clever marketing probably by telling the truth of how the service has developed. They have a slightly academic, historical feel to their origins. I really like this as it feels human.
They start with David Hume (1739), hence their name I presume. He proposed a classification of over 16 emotional states.
They then take the huge step of referencing Charles Darwin(1872) who is pretty much the Godfather of Evolution. He loved a survey and mapped facial, bodily and vocal similarities across species. It appears he described 20 differences and similarities.
They then jump to 1960's and give us a pleasant photo of the Basic 6. Paul Ekman discovered that six expressions are universally recognised around the world.
Then under the heading 'Valence and Arousal', they suggest that scientists try to reduce human emotion. To be honest I was getting a little lost here.
Then we get to what they are actually doing today:
They've gathered millions of reactions across videos, music, and art, studied brain mechanisms of emotion, explored ancient sculptures' expressions, and applied deep learning to global video expressions. Their research uncovers over 30 emotion dimensions."
For me, this is pretty cool.
You may be wondering how this will revolutionise business? I had a conversation about Adobe Coldfusion. Basically if you have your online content in good order from your website and social media channels, you can train AI to answer questions and queries about your business.
You will save money, have consistency in response and offer a truly immediate response.
Sales enquiries often require a degree of qualification. You may be looking to buy a new home, where estate agents will need to acquire a degree of understanding of the financial status of potential customers. Should you be looking to consign an item to auction, there is a degree of pre-qualification to determine the value and suitability of the item. If you supply IVF services, you need to be sure that potential clients understand the costs involved with the treatment and care.
In all of these cases you would want an AI system to show empathy towards your potential clients. This is a truly exciting development of AI.
